At Maxx & Unicorn Co, our chief goal is to provide you with the most enjoyable online shopping experience possible, and that is why it is crucial for us that you love your purchase. However, in the hopefully rare occurrence that you are not completely satisfied with your order, we will gladly refund or exchange the item for you.
Change of mind
We understand it may be hard to choose the right items online, especially if you're purchasing a gift for someone else, so we really want to make it as easy as possible for you by allowing you to return or exchange your item within 30 days provided that:
- You retain your receipt as proof of purchase and it is less than 30 days from the time of purchase.
- We will refund you back the full purchase price you paid, less any discount offered (if applicable), as well as offering a free return to our warehouse at our cost, however we do not refund the initial shipping cost, if applicable.
- The item is in a saleable condition as below
- Items are unworn and/or unused (with original tags intact)
- Items are in the original un-tarnished packaging and in original saleable condition (Photographs of the product must be sent to us before we authroize your return to enable us to verify the condition of the item/s being returned)
**We are unable to process refunds for change of mind on custom monogrammed leather items, however if the item is faulty we will of course happily refund you in full regardless of the monogramming.
Faulty or Damaged Items
If you believe you have purchased an item that is faulty we want to remedy this just as much as you do. We ask you to promptly return the item to us for assessment and either a full refund or exchange will be given, provided that after receiving the faulty item and assessing your claim we deem to the product to be faulty. Proof of purchase must accompany any faulty item claims, and must be within 30 days of the order receipt.
Faulty product claims will result in a refund of the postage costs of both your initial order as well as the costs for you to post the faulty item back to us.
Please note Maxx & Unicorn Co will not reimburse any shipping charges when returning items to our address. We will instead provide you with a return label (no charge to you) that you can use to post your item back to us.
We are unable to cover the cost of returns for change or mind or exchanges from international customers (outside of the USA), unless the product is faulty. Refer to the faulty or damaged products section above for further information. If you would like to return the items at your cost, please contact us via email@example.com
How to refund or exchange with Maxx & Unicorn Co
Simply email us at firstname.lastname@example.org regarding the nature of the return. I.e. change of mind or faulty item and provide images of the product/s being returned so we can inspect them.
Once your email has been received we will assess the returned product and ensure the items are in saleable condition. If all is in order we will aim to process your refund or exchange within 7 business days. We will then provide you with a return shipping label which you will be able to apply to your return.
It is best to re-use our box and stuffing to avoid any chance of damage during the return shipment.
Please note that we cannot always guarantee the availability of products for exchange, as some of our stock is seasonal and/or rare one-off pieces.
If you wish for a completely different product, rather than a different size or color of the same product, you will need to place a new order online and return the original item for a refund. Please note that refunds can only be credited back to the credit card that was used to make the original purchase.
Return items that are not in saleable condition, whether damaged or altered from their original state, with damaged product packaging, missing product tags or returned items without proof of purchase will not be exchanged or refunded, and will be returned to you.